Frequently Asked Questions
Everything you need to know about your TPF skincare journey.
How can I track my order?
Once your order is shipped, you will receive a tracking link via email and SMS. You can also track your package through the 'My Orders' section on our website.
Are TPF products suitable for sensitive skin?
Yes, our products are formulated with high-quality ingredients designed to be gentle yet effective. However, we always recommend performing a patch test before full application.
What is your return and exchange policy?
We offer a 7-day return policy for products that are damaged during transit or if the wrong item was delivered. Items must be unused and in their original packaging.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery across most pin codes in India. You can select this option during the checkout process.
Are your products cruelty-free and vegan?
At The Pink Foundry, we are committed to ethical beauty. All our products are 100% cruelty-free and do not contain any animal-derived ingredients.
How long does shipping usually take?
Orders are typically processed within 24-48 hours. Depending on your location, delivery usually takes between 3 to 5 business days.